Great post from the Satmetrix^® blog today on connecting with your customers on a personal level and doing something unexpected. The result, you are exceed their expectations, and that can go a long way.

Here are a copy of simple examples:

1. Send a personalized “Thank you” e-mail or eCard

2. Present your promoters with a “Black Friday” special offer

3. Post your gratitude on social media

4. Mail out handwritten notes to top customers from relevant senior executives

5. Send a gift card to loyal advocates or high value segment promoters

To read the entire post, please click here.  Arbor Vista is proud to be a reseller of the Satmetrix software.  If you are interested in a demonstration or a discussion how we can help you implement a Customer Experience Management solution, please contact us by clicking here.